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Refund Policy

At RoboTech Minds, we are committed to ensuring the satisfaction of our customers. If you're not completely satisfied with your purchase, we offer the following refund policy:

1. Refunds for DIY Robotic Kits

We want you to be fully satisfied with your purchase of DIY robotic kits. If there is a defect or issue with the product, please follow these guidelines:

  • Eligibility: Refund requests must be made within 14 days of receiving the product.

  • Condition: The product must be unused, in its original packaging, and in resellable condition.

  • Process: To request a refund, please contact our customer support team at [support@robotechminds.com] with your order number, the reason for the return, and photos (if applicable).

  • Return Shipping: The customer is responsible for return shipping costs unless the product is faulty or damaged.

  • Refund Issuance: Once we receive and inspect the returned product, we will process your refund to the original payment method within 7 business days.

2. Refunds for Online Courses

We offer a 7-day money-back guarantee on all online courses. If you are not satisfied with the course, you can request a full refund within 7 days of purchase under the following conditions:

  • Eligibility: Refund requests must be made within 7 days of purchasing the course.

  • Condition: You must not have completed more than 30% of the course content.

  • Process: To request a refund, please reach out to our customer support team at [robotechminds@gmail.com] with your order number and the reason for your dissatisfaction.

  • Refund Issuance: Once your refund request is approved, the amount will be refunded to your original payment method within 7 business days.

3. Exceptions

  • Discounted Products: Products purchased with a discount or as part of a promotional offer are not eligible for a refund.

  • Non-returnable Items: Digital products such as downloadable files, certificates, or content that has been accessed beyond the 30% threshold are not eligible for a refund.

4. Contact Us

If you have any questions regarding this policy or need assistance, feel free to contact our customer support team at [robotechminds@gmail.com].

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